Returns & Refunds

We want you to love your Kalévia piece. If for any reason you don't, we've got your back.

Changed your mind?

You have 14 days after receiving your order to return it, no questions asked. Just email us at info@kaleviajewelry.com with your order number and a photo of the item, and let us know you'd like to return. Once you've notified us, you have 14 days to send the item back.

To be eligible for a full refund, the item must be unworn and in its original condition and packaging. If the item shows signs of wear, we reserve the right to deduct the diminished value from your refund.

We'll refund your full purchase price including original shipping within 14 days after receiving your return, back to your original payment method.

Note: Return shipping is your responsibility. We recommend a tracked service as we can't be held responsible for lost returns.

Something arrived wrong?

If your piece arrives damaged, faulty, or not as described, contact us within 14 days at info@kaleviajewelry.com with your order number and photos. We'll repair, replace, or refund — and we'll cover return shipping.

Still not resolved?

You can reach the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Any other questions?

We're always here: info@kaleviajewelry.com.